Customer Service & Experiential Learning at RBC

Customer Service & Experiential Learning at RBC

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Sectors Covered:

Sectors Covered:

All sectors

All sectors

Requirements Met:

Requirements Met:

Customer service certification

Customer service certification

Experiential learning

Experiential learning

Date:

Date:

Fall Semester 2025

Fall Semester 2025

Time:

Time:

9:00 AM - 2:00 PM

9:00 AM - 2:00 PM

Address:

Address:

8355 Financial Dr, Brampton, ON L6Y 1M1

8355 Financial Dr, Brampton, ON L6Y 1M1

Overview:

Overview:

Introduce students to the world of finance, innovation, and leadership at RBC, one of Canada’s largest and most influential financial institutions. From fintech to customer experience, students will learn how RBC is redefining what it means to be a modern bank—and how they can shape the future of finance, leadership, and service.

Introduce students to the world of finance, innovation, and leadership at RBC, one of Canada’s largest and most influential financial institutions. From fintech to customer experience, students will learn how RBC is redefining what it means to be a modern bank—and how they can shape the future of finance, leadership, and service.

Agenda:

Agenda:

😀 9:00am - 9:30am: Students arrive (we will be there to greet you, don’t worry)

🌞 9:30am - 9:45am: Warm up activity (after all, we need to get warmed up)

🎉 9:45am - 11:30am: Hands on workshop on Customer Service

🍱 11:30am - 12:00pm: Lunch break (we do better than pizzas, don’t worry)

🏢 12:00pm - 1:00pm: Office tour (Discover the magic behind RBC)

💬 1:00pm - 1:30pm: Panel Discussion with RBC professionals

🍬 1:30pm - 2:00pm: Wrap up (yes, there will be candy)

😀 9:00am - 9:30am: Students arrive (we will be there to greet you, don’t worry)

🌞 9:30am - 9:45am: Warm up activity (after all, we need to get warmed up)

🎉 9:45am - 11:30am: Hands on workshop on Customer Service

🍱 11:30am - 12:00pm: Lunch break (we do better than pizzas, don’t worry)

🏢 12:00pm - 1:00pm: Office tour (Discover the magic behind RBC)

💬 1:00pm - 1:30pm: Panel Discussion with RBC professionals

🍬 1:30pm - 2:00pm: Wrap up (yes, there will be candy)

Important Notes:

Important Notes:

Schedule Flexibility

Schedule Flexibility

We understand that bus schedules often shape your day more than you do. We're happy to adjust the agenda to fit your timing needs. Just let us know as early as possible if your school has any specific constraints.

We understand that bus schedules often shape your day more than you do. We're happy to adjust the agenda to fit your timing needs. Just let us know as early as possible if your school has any specific constraints.

Tentative Scheduling

Tentative Scheduling

Event dates may be subject to change based on sector partner availability. Final details and confirmations will be shared at least one month prior to your scheduled field trip.

Event dates may be subject to change based on sector partner availability. Final details and confirmations will be shared at least one month prior to your scheduled field trip.

Backup Plan

Backup Plan

In the event of school closures due to weather or other unforeseeable circumstances, events will be rescheduled.

In the event of school closures due to weather or other unforeseeable circumstances, events will be rescheduled.

Group Size Update

Group Size Update

Please register the number of students you plan to bring. You’re welcome to swap students, but adding more requires prior approval. Just send us an email and we’ll do our best to accommodate.

Please register the number of students you plan to bring. You’re welcome to swap students, but adding more requires prior approval. Just send us an email and we’ll do our best to accommodate.

Update Timeline

Update Timeline

Please let us know of any changes to your group size at least two weeks before the event.

Please let us know of any changes to your group size at least two weeks before the event.

Absence Policy

Absence Policy

No-shows will be charged the full event fee. However, we are happy to offer a free online training session for any students who are absent.

No-shows will be charged the full event fee. However, we are happy to offer a free online training session for any students who are absent.

Group Supervision

Group Supervision

Please bring the right number of staff or chaperones based on your school board’s guidelines.

Please bring the right number of staff or chaperones based on your school board’s guidelines.

Customer Service & Experiential Learning at RBC

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