Customer Service (or Leadership) & Reach Ahead at Toronto Metropolitan University

Customer Service (or Leadership) & Reach Ahead at Toronto Metropolitan University

I’m Interested!

I’m Interested!

Sector & Price:

Sector & Price:

All sectors

All sectors

$60 per student

$60 per student

Requirements Met:

Requirements Met:

Certification

Certification

Customer service

Customer service

or Leadership skills

or Leadership skills

Reach ahead experiences

Reach ahead experiences

Date:

Date:

Thursday, October 16, 2025

Thursday, October 16, 2025

Time:

Time:

9:00 AM - 2:30 PM

9:00 AM - 2:30 PM

Address:

Address:

350 Victoria St, Toronto, ON M5B 2K3

350 Victoria St, Toronto, ON M5B 2K3

Overview:

Overview:

Toronto Metropolitan University (TMU) is a leading urban university in downtown Toronto, celebrated for its career-focused education and innovative spirit. Students gain real-world experience through industry partnerships and hands-on projects. TMU is also home to the DMZ, one of the world’s top startup incubators, where students and entrepreneurs launch ventures with global impact. This blend of practical learning and entrepreneurial opportunity sets TMU apart as a hub for future-ready education.

Toronto Metropolitan University (TMU) is a leading urban university in downtown Toronto, celebrated for its career-focused education and innovative spirit. Students gain real-world experience through industry partnerships and hands-on projects. TMU is also home to the DMZ, one of the world’s top startup incubators, where students and entrepreneurs launch ventures with global impact. This blend of practical learning and entrepreneurial opportunity sets TMU apart as a hub for future-ready education.

What makes this experience unique?

What makes this experience unique?

This SHSM certification gives students an exclusive chance to bridge high school learning with real-world, career-focused experiences at TMU:

This SHSM certification gives students an exclusive chance to bridge high school learning with real-world, career-focused experiences at TMU:

Participate in hands-on workshops led by LearnIt facilitators, industry professionals from Accenture Business Consulting and Slalom Tech Consulting.

Participate in hands-on workshops led by LearnIt facilitators, industry professionals from Accenture Business Consulting and Slalom Tech Consulting.

Learn directly from experts who are shaping best practices and driving change in business and technology.

Learn directly from experts who are shaping best practices and driving change in business and technology.

Gain a rare opportunity to network with consultants and industry leaders at an early stage of education.

Gain a rare opportunity to network with consultants and industry leaders at an early stage of education.

Explore TMU’s entrepreneurial and applied learning environment in the heart of downtown Toronto.

Explore TMU’s entrepreneurial and applied learning environment in the heart of downtown Toronto.

Build a head start on future pathways through an engaging, practical university experience.

Build a head start on future pathways through an engaging, practical university experience.

By the end of the program, students walk away with practical skills, influential connections, and a one-of-a-kind experience that sets them apart for both academic and career success.

By the end of the program, students walk away with practical skills, influential connections, and a one-of-a-kind experience that sets them apart for both academic and career success.

Highlights in action:

Highlights in action:

Drop-off Location:

Drop-off Location:

The bus drop-off location is at 55 Dundas Street West. Our staff will be waiting there to guide you to TMU.

The bus drop-off location is at 55 Dundas Street West. Our staff will be waiting there to guide you to TMU.

Check Google Maps: 55 Dundas St West

Check Google Maps: 55 Dundas St West

Agenda:

Agenda:

😀 9:00am - 9:30am: Students arrive (we will be there to greet you, don’t worry)

🌞 9:30am - 10:00am: Introduction & Warm-up (after all, we need to get warmed up)

🎉 10:00am - 11:15am:
Group A: Hands-on workshop on Customer Service
Group B: Campus experience

💬 11:15am - 11:45pm: Panel discussion from current students & alumni

🍱 11:45am - 12:15pm: Lunch break (we do better than pizzas, don’t worry)

✨ 12:15pm - 1:30pm:
Group A: Campus experience
Group B: Hands-on workshop on Leadership Skills

🍬 1:30pm - 1:45pm: Wrap up (yes, there will be candy)

😀 9:00am - 9:30am: Students arrive (we will be there to greet you, don’t worry)

🌞 9:30am - 10:00am: Introduction & Warm-up (after all, we need to get warmed up)

🎉 10:00am - 11:15am:
Group A: Hands-on workshop on Customer Service
Group B: Campus experience

💬 11:15am - 11:45pm: Panel discussion from current students & alumni

🍱 11:45am - 12:15pm: Lunch break (we do better than pizzas, don’t worry)

✨ 12:15pm - 1:30pm:
Group A: Campus experience
Group B: Hands-on workshop on Leadership Skills

🍬 1:30pm - 1:45pm: Wrap up (yes, there will be candy)

Helpful Info:

Helpful Info:

Schedule Flexibility

Schedule Flexibility

We understand that bus schedules often shape your day more than you do. We're happy to adjust the agenda to fit your timing needs. Just let us know as early as possible if your school has any specific constraints.

We understand that bus schedules often shape your day more than you do. We're happy to adjust the agenda to fit your timing needs. Just let us know as early as possible if your school has any specific constraints.

Tentative Scheduling

Tentative Scheduling

Event dates may be subject to change based on sector partner availability. Final details and confirmations will be shared at least one month prior to your scheduled field trip.

Event dates may be subject to change based on sector partner availability. Final details and confirmations will be shared at least one month prior to your scheduled field trip.

Backup Plan

Backup Plan

In the event of school closures due to weather or other unforeseeable circumstances, events will be rescheduled.

In the event of school closures due to weather or other unforeseeable circumstances, events will be rescheduled.

Group Size Update

Group Size Update

Please register the number of students you plan to bring. You’re welcome to swap students, but adding more requires prior approval. Just send us an email and we’ll do our best to accommodate.

Please register the number of students you plan to bring. You’re welcome to swap students, but adding more requires prior approval. Just send us an email and we’ll do our best to accommodate.

Update Timeline

Update Timeline

Please let us know of any changes to your group size at least two weeks before the event.

Please let us know of any changes to your group size at least two weeks before the event.

Absence Policy

Absence Policy

No-shows will be charged the full event fee. However, we are happy to offer a free online training session for any students who are absent.

No-shows will be charged the full event fee. However, we are happy to offer a free online training session for any students who are absent.

Group Supervision

Group Supervision

Please bring the right number of staff or chaperones based on your school board’s guidelines.

Please bring the right number of staff or chaperones based on your school board’s guidelines.

Customer Service (or Leadership) & Reach Ahead at Toronto Metropolitan University

I’m Interested!

I’m Interested!